Terms & Conditions
Terms and Conditions of Sale to Customer
Effective July 16 2012
All prices displayed on Award Brand Web Pages are in CANADIAN Dollars unless otherwise stated. AWARD BRAND makes every attempt to ensure correct and current information regarding our products and pricing, but does not guarantee the accuracy of this information. All prices are subject to change at any time. For current pricing and lead time, please contact AWARD BRAND by phone or email found on the “Contact Us” page.
AWARD BRAND is required by law to charge and collect HST sales tax for purchases by Canadian Customers. HST tax will always be charged unless otherwise indicated.
Customer Payment Method & Sales Terms
AWARD BRAND accepts orders on Visa, MasterCard and Open Account. Credit Card will be charged upon order shipment for stock items. Non-stock items will be charged upon order placement. Upon approval, AWARD BRAND offers open accounts to established businesses with at least three credit references and a banking history. Terms of payment are net 30.
AWARD BRAND has a $50.00 minimum order requirement.
Delivery & Shipment
All shipments are F.O.B AWARD BRAND warehouse listed in the “Contact Us” page. Customer should specify a preferred carrier and associated account number. In the absence of a specified carrier, AWARD BRAND will choose a reasonable means of shipment and add the shipping charge to the invoice. Responsibility for shipped product and risk of damage, shortage, delay and loss shall be incumbent upon customer once the designated carrier accepts the shipment. All shipments are carefully packed and comply with carrier specifications. The customer must make all claims for in-transit loss or damage with the carrier. Customer should unpack and inspect all shipments immediately upon receipt. Customer should make a claim for inspection by the carrier’s agent if damage is not obvious until shipment is unpacked.
A Return Material Authorization (RMA) number must be obtained from AWARD BRAND before Customer returns any Items. Products returned without an RMA number clearly marked on the outside of the shipping carton will be refused. All returns must be prepaid. Returns are subject to inspection and must be in original condition with all packaging and instruction. Returns are subject to a restocking charge of 15% for standard stock items. Only stock items will be considered for return.
All images on the AWARD BRAND site are for illustrative purposes only. All technical specifications are subject to change. Customer is encouraged to visit the product manufacturer’s Web Pages for up-to-date data sheets and product information. Links to product manufacturers are present in AWARD BRAND Product pages. AWARD BRAND is acting as a distributor of products manufactured by other companies and cannot control the manner or use of these products by Customer after the sale and will not be responsible for consequential or indirect damages. AWARD BRAND disclaims any implied warranties of merchantability or of fitness for any particular purpose.
Since AWARD BRAND is only acting as a distributor of products manufactured by other companies, it expressly limits its liabilities to any guarantees extended by the manufacturer. AWARD BRAND will pass these guarantees through to the customer. No warranty will apply if its products are in any way altered or modified after delivery.
AWARD BRAND will not be held liable for delays in delivery or for failure to perform its obligations due to causes beyond its reasonable control, including but not limited to product allocations, material shortages, labor disputes, transportation delays, unforeseen circumstances, acts of God, acts or omissions of other parties, acts or omissions of civil or military authorities, Government priorities, fire, strikes, floods, severe weather conditions, computer interruptions, terrorism, epidemics, quarantine restrictions, riots, or war. AWARD BRAND may, at its option, cancel any order or remaining part thereof without liability by giving notice to the Customer. Customer agrees to hold harmless, defend and indemnify AWARD against damages, claims and expenses arising out of subsequent sales of AWARD BRAND or products containing components manufactured or represented by AWARD BRAND and based upon personal injuries, deaths, property damage, lost profits and other matters for which Customer, it’s employees or sub-contractors are or may be to any extent liable. The warranties and remedies provided for herein are available to Customer and shall not extend to any other person.
Entirety of Agreement
This document together with any other documents furnished by AWARD BRAND sets forth the entire agreement between the parties and may not be changed in any way except by written agreement.